Refund policy
Westco Finds specializes in curated vintage, pre-owned, designer, and distinctive merchandise. Because many of our items are unique and pre-owned, we carefully photograph and describe each item so customers can evaluate its condition before purchasing.
Return Eligibility
Return requests must be submitted within 14 days of confirmed delivery.
Returns are accepted when there is a material discrepancy between the item received and the condition, characteristics, or details represented in the product listing and photographs at the time of purchase.
Vintage and pre-owned merchandise may naturally exhibit signs of age, previous use, patina, surface wear, or other minor characteristics. Minor imperfections or variations that are consistent with the item's age and disclosed condition, or that are reasonably visible in the listing photographs, do not constitute a material discrepancy.
A change of mind, personal preference, fit issue when measurements were provided, or a condition characteristic disclosed or reasonably visible in the listing does not qualify for return.
Requesting a Return
To request a return, contact support@westcofinds.com within 14 days of confirmed delivery.
Please include:
- Your order number
- A description of the material discrepancy
- Clear photographs showing the specific area of concern
- Clear photographs of the entire item from multiple views sufficient to identify the merchandise and document its current condition
We may request additional photographs or information before determining return eligibility.
Submitting a return request or photographs does not automatically authorize a return. Westco Finds will compare the request with the original product listing, photographs, description, and condition records.
Do not ship merchandise back until you have received return authorization and instructions from Westco Finds. Unauthorized returns may not be accepted.
Returned Merchandise
An authorized return must be the same item originally purchased from Westco Finds and must be returned in the same condition in which it was received.
Items that have been worn, used, altered, repaired, cleaned, damaged after delivery, or otherwise changed from their delivered condition are not eligible for return.
Westco Finds may compare returned merchandise with photographs, identifying characteristics, serial or date codes when applicable, markings, measurements, and other records maintained for the item at the time of sale.
If merchandise returned to us is not the merchandise originally sold or has materially changed in condition after delivery, the return may be declined.
Final Sale Items
Facial, skincare, cosmetic, beauty, and personal-care products are final sale once opened or used, except where applicable law provides otherwise.
For health, hygiene, and product-integrity reasons, dissatisfaction with an opened product based on personal preference, including scent, texture, performance, suitability, or results, does not qualify the product for return.
Items expressly identified as Final Sale in their product listing are also not eligible for return except where required by applicable law.
Gift cards are non-returnable except where required by law.
Shipping Damage or Incorrect Items
Please inspect your order after delivery.
If merchandise arrives damaged in transit or you receive an incorrect item, contact support@westcofinds.com promptly. Retain the merchandise, shipping container, packing materials, and shipping label and provide photographs of the item and packaging.
We will review the circumstances and provide appropriate next steps.
Approved Refunds
After an authorized return is received, we will inspect the merchandise and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times after we issue a refund vary by financial institution.
When a return results from a material discrepancy attributable to Westco Finds, we will provide instructions regarding return shipping and the applicable refund.
Exchanges
Because much of our inventory consists of individual or one-of-a-kind pieces, direct exchanges generally are not available.
Legal Rights
Nothing in this policy limits any rights or remedies that cannot legally be limited or waived under applicable law.