Shipping policy
Order Processing
Westco Finds generally processes and prepares orders for shipment within 2 business days after payment has been successfully completed.
Business days do not include weekends or applicable holidays.
During periods of increased order volume or circumstances outside our reasonable control, processing may take longer. If a material delay affects your order, we will make reasonable efforts to contact you.
Shipping Rates and Delivery
Available shipping methods, rates, and estimated delivery information will be presented at checkout when applicable.
Delivery estimates provided by carriers are estimates and are not guaranteed by Westco Finds.
Once a package has been transferred to the shipping carrier, transit times may be affected by weather, carrier operations, holidays, or other circumstances outside our control.
Tracking
When tracking is available, tracking information will be provided after your order has shipped.
Please allow time for the carrier's tracking system to update after receiving your shipment notification.
Higher-Value Merchandise
Certain higher-value orders may be shipped with additional insurance and/or signature confirmation at Westco Finds' discretion.
If signature confirmation is required, someone may need to be available at the delivery address to accept the shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an address error after placing an order, contact support@westcofinds.com promptly.
We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.
Packages Marked Delivered
If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and the carrier's tracking information.
If the package remains missing, contact support@westcofinds.com so we can review the available shipping information and determine appropriate next steps.
Shipping Damage
If an order arrives damaged, retain the item, shipping container, packaging materials, and shipping label.
Contact support@westcofinds.com promptly and provide photographs of both the merchandise and packaging so that we can evaluate the issue and, where appropriate, pursue a carrier claim.
International Shipping
Availability of international shipping may vary by destination and product.
When international shipping is offered, customers may be responsible for applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated during checkout.
Questions
For shipping questions, contact: