Shipping
Orders are generally processed and prepared for shipment within 2 business days. Delivery timeframes vary based on destination and the shipping service selected or provided at checkout.
Tracking information will be provided when available after your order ships. Higher-value orders may be insured and/or require a signature upon delivery.
Please review your shipping address carefully before completing your purchase. If you discover an error, contact support@westcofinds.com as soon as possible. Once an order has shipped, we may not be able to change its destination.
Returns
Westco Finds carefully photographs, examines, and describes our merchandise so that you can make an informed purchase, particularly when purchasing vintage and pre-owned items.
Eligible items may be considered for return when there is a material discrepancy between the item received and the condition, characteristics, or details represented in the product listing and photographs at the time of purchase.
Minor characteristics consistent with the item's disclosed condition, age, vintage or pre-owned nature — including insignificant variations, small signs of wear, or characteristics reasonably visible in the listing photographs — are not considered a material discrepancy.
A preference change, change of mind, fit issue where measurements were provided, or a condition characteristic that was disclosed or reasonably visible in the product listing does not qualify as an item-not-as-described return.
Return Requests
Return requests must be submitted within 14 days of confirmed delivery.
Before returning any merchandise, you must contact support@westcofinds.com and receive return authorization. Merchandise sent back without prior authorization may not be accepted.
Your return request must include:
- Your order number
- A description of the material discrepancy
- Clear photographs showing the area of concern
- Clear photographs showing the entire item, including multiple views sufficient to identify and document the condition of the merchandise
Additional photographs or information may be requested before a return is authorized.
Providing photographs as part of a return request does not automatically establish eligibility for a return. Westco Finds will review the request against the original product listing, photographs, description, and condition information.
Condition of Returned Merchandise
Authorized returns must be the same item originally purchased from Westco Finds and must be returned in the same condition in which it was received.
Items that have been worn, used, altered, repaired, cleaned, damaged after delivery, or otherwise changed from their delivered condition are not eligible for return.
Westco Finds reserves the right to compare returned merchandise with photographs, identifying characteristics, markings, measurements, and other records maintained for the item at the time of sale.
If the returned item is not the merchandise originally sold, or its condition has materially changed after delivery, the return may be declined.
Final Sale Items
Facial, skincare, cosmetic, beauty, and other personal-care products are final sale and not returnable once opened or used, except where required by applicable law.
For health, hygiene, and product-integrity reasons, dissatisfaction with an opened product, including personal preference regarding texture, scent, performance, suitability, or results, does not make the product eligible for return.
Other merchandise specifically identified as Final Sale in its product listing is not eligible for return except where required by applicable law or where an applicable legal right cannot be waived.
Approved Returns & Refunds
If a return is approved, return instructions will be provided by Westco Finds. Please do not send an item back until you have received those instructions.
Returned merchandise will be inspected after receipt. If the return meets the approved return conditions, the applicable refund will be issued to the original payment method.
For an approved return resulting from a material discrepancy attributable to Westco Finds, we will provide instructions regarding return shipping and the applicable refund.
Shipping Damage
If your order appears to have been damaged during shipping, please retain the merchandise, shipping box, packaging materials, and shipping label and contact support@westcofinds.com promptly. Please include photographs of the item and packaging so we can evaluate the issue and, when appropriate, pursue a claim with the carrier.